I called Potted before I purchased a gift for my niece. So many places do not have the item pictured on their website, so I called them directly. I only wanted the exact plant in the photo. They totally understood and even went out to the floor and picked the one I wanted and held it as I put my order through online. I know that may seem like basic customer service..., but it seems as though that is very hard to find. Potted was patient, pleasant and accommodating. 5 stars in my book! Thanks Potted!!